Need help? Support is ready to assist with account queries, payments, technical issues or general feedback. Contact our team any time for verification guidance, deposit or withdrawal questions, or troubleshooting across desktop and mobile. Use live chat for urgent matters or email for detailed requests. Our agents handle account-related issues, system errors and bonus activation enquiries, concise help, clear steps and prompt follow-up. Check our FAQs or send attachments for verification and receipts when contacting support to speed up handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7 and email for account and technical help, prompt help) |
| General enquiries | [email protected] (billing, company questions) |
| Affiliate enquiries | [email protected] (partner programme and payments) |
| Phone | +61 2 9483 1275 (Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or any situation requiring explanations or documents. Please include a clear subject line, your account ID and up-to-date contact details so we can process your query without delay. Attach any supporting documents in standard formats and allow 24 to 48 hours for a full response.
Send us a message
Response Time
Support queries are usually handled promptly; most enquiries receive a reply within one business day. Simple account and payment questions are often resolved quickly via live chat or email. More complex cases - such as detailed verification or payment investigations - may take longer depending on their nature. We'll keep you updated on progress and aim to resolve issues as fast as possible.
Feedback
Send feedback, suggestions or ideas to improve the website via the feedback form or live chat. All input is reviewed carefully and used to refine features, fix issues and improve the user experience. Tell us what works, what doesn’t, or any new features you’d like to see - we read every message and act on practical suggestions to make the site better.